By Colleen Chen, NEWS 9
NEWALLA, Oklahoma -- Neighbors in Sleepy Hollow Hills receive their water from a community well, but when a major line froze Monday, their access to water was shut off.
Most of their frustration, however, seems to come from a lack of information.
Resident Lorna Rieves said dirty dishes and stale soap water are not things she likes in her house, but with no water, she has to depend on a stash of bottled water.
Nearly 180 of Rieves' neighbors were also cut off from their water supply. The community members have tried to find out more information on the water line freeze.
"I've been making phone calls and getting phone calls," Sleepy Hollow Hills Secretary Cathy Clark said. "Everyone wants to know when the water's coming back on."
The messages have been unclear.
"It's aggravating because you don't know what to tell the people in the community," Clark said.
The manager of Sooner Utilities said the company is "doing everything they can, as fast as they can" to restore the water supply to the community.
Company officials said the problem is pressurizing the well system. They said there was no way of knowing when the line froze. Neighbors then used up too much water and threw the system off, and now it's a matter of waiting for tanks to fill back up.
Workers have wrapped the line with heat tape to try and prevent the problem from reoccurring.
The manager said he was confident water would be back on by Wednesday morning.
The company did provide gallons of free water, but many neighbors said they weren't informed about the free offer and therefore didn't get to take advantage of it.