Driver's License Testing Closed Statewide For Customer Service Training


Thursday, August 23rd 2012, 7:08 pm
By: News 9


The Department of Public Safety (DPS) put the brakes on driver's license testing Thursday.

If you showed up to any exam station across the state, you'd find the doors locked. That's because workers were learning new policies and procedures coming to the state of Oklahoma and they also received a lesson in customer service from Chick-Fil-A.

The fast food chain known for their friendly service and polite conversations with customers came to DPS training to help out.

The Yukon Chick-Fil-A owner spoke to 130 Department of Public Safety license examiners as part of a one day crash course in how to deal with cranky customers.

8/22/12 Related Story: Oklahoma's Driver License Exam Stations Closed Thursday For Training

Students and those needing to take a driving test are seen camping outside the DMV to get a spot in line. Those who went Thursday did not get a spot in line. Only a sign on the door posted in July saying they would be closed August 23.

"It's a little frustrating all the way from Norman," Lauren Fletcher said.

OHP Trooper Betsy Randolph says frustrations on both sides are at an all-time high.

"Our people are generally happy and positive and upbeat and friendly, but if you're overworked, understaffed, it doesn't take long. That would wear on you because we are all human," Randolph said.

Randolph says examiners will be back Friday with new policies, new technology and smiles on their faces.

"Well I don't know if we're going to walk around and shake people's hands and hand fresh flowers out, I think that'd be awesome, but I will tell you we are going to do some of those things and get back to the basics."

There's no doubt Fletcher and others will be waiting; DPS hopes rejuvenated examiners will mean happier customers.

"Well, Chick-Fil-A has really good customer service. I have a couple friends who work there and they have really good training so that would be good," Fletcher said.