AAA selects Oklahoma City for customer call center

Friday, May 16th 2008, 11:22 am
By: News 9

AAA Member Services Company today announced plans to build a 198,000 square-foot customer contact center in north Oklahoma City.

The facility is expected to employ more than 1,200 people, who will service AAA members in a multi-state region.

"This site selection is not only good news for Oklahoma City," said Neal Krueger, President and CEO of AAA Oklahoma. "It's good news for the members of participating AAA clubs who stand to benefit from Oklahoma's motivated work force, friendly business environment and low cost of operation."

Construction will begin next month with completion slated for late 2009 on a site in the Quail Springs Office Park, north of the Kilpatrick Turnpike.

Oklahoma City contact center employees will provide membership, travel, insurance and emergency road services to AAA members in many states, including northern California, Nevada, Utah, Arizona, South Dakota, Oklahoma and possibly others.

"We want to especially thank the city of Oklahoma City and the state of Oklahoma for their assistance in landing this important facility," said Krueger. "Cities in many states competed aggressively for the site. To have won is further evidence of the ongoing success story that is Oklahoma City."

AAA Member Services Company represents several AAA clubs throughout the West and Midwest in exploring innovative ways to better and more efficiently serve AAA members.