Hundreds Line Up At OESC's NE OKC Office After Debit Cards Stop Working

Monday, June 14th 2021, 9:53 am
By: News 9


The heat is on our minds as more than a hundred people are lined up outside the OESC office in northeast Oklahoma City.

They're waiting for a turn to get a corrected Way2Go debit card.

OESC's Executive Director Shelley Zumwalt released the following statement:

"OESC is continuing to work through the fraud check process that began this weekend. While all accounts that had their Way2Go cards stopped had been flagged for some type of suspicious activity, the agency understands there is the potential that some claimants whose accounts are not fraudulent have been caught in this process. 
"Claimants who need to confirm their identity may call OESC’s customer service at 405-525-1500 or visit their local OESC office with their identification to unlock their accounts. In addition, for claimants waiting outside of the OESC office on Lincoln Blvd, OESC is currently setting up additional staffing to assist with their individual requests to unlock their accounts. This additional staff will be available today to assist as many claimants as possible. 
"All claimants who are able to confirm their identity will be able to access their accounts between 1 and 3 business days from their request."

News 9's Caleb Califano has the latest.