Okla. Contact Tracing Call Center Makes Thousands Of Calls Per Day


Monday, August 10th 2020, 5:58 am
By: Katelyn Ogle


OKLAHOMA CITY -

Right now, about 280 staff members at the state’s COVID-19 Contact Tracing call center are getting ready to go to work, to call people who may have been exposed to someone with the coronavirus.

According to the Oklahoman, the tracers make about 2,000–3,000 calls per day. They’re trained to tell the contact when and where they might have been exposed, without giving out the patient’s information.

The Oklahoman reports the tracers’ goal is to urge as many people as possible to get tested and to stay away from others.

Interim Health Commissioner Lance Frye reportedly said their effectiveness is limited. That’s because of a gap between testing and getting the results back. Frye said 85% of the results come back to the health department within two weeks.

The commissioner said a new centralized electronic system, in which labs can enter in information, will help speed up the process.

Commissioner Frye said the tracers have been working since the beginning of June to identify clusters of cases and if the state should take any action.