Vacation planners beware

If you're planning a vacation anytime soon, our Consumer Watch Team has a warning.

We got a call from a metro couple who paid a travel agency more than a year ago.

They say they've never been able to take the trip because the agency won't return their calls or e-mails.

But it's amazing what one call from our Consumer Watch Team will do. Find out what it did in the featured video to the right.