A Car Repair Nightmare... and Working With Insurance

Wednesday, June 25th 2008, 6:58 pm
By: News 9

The heartbreaking part of this story is that a mother of 4 doesn't have a car!  She's still making payments on it and has insurance.  She told me she thought she was doing everything right.  She built up her credit, saved up and bought a reliable car.

But because she had to use all her savings for a rental car (She had to take her child to regular doctor appointments), she put off buying other necessities.  She just moved into a house and she was about to by a fridge when all this happened.  Now she doesn't have the money...  4 kids and no fridge!!!  She also doesn't have the money to buy new shoes.  That wouldn't be a huge deal except for the fact that her old shoes are from a factory job and they're steel toed... meaning she walks several miles each day with 6 pound weights in her shoes!

The insurance company talked to me at first.  But when I called back (and left 4 messages) explaining that the repair shop said they needed more money, no one returned my call.

I personally made a call to the Oklahoma Insurance Department.  They have a consumer advocate division and as soon as Afton (the mother) calls them with a complaint, they'll work to help her.  They offer this service to anyone with insurance who is having problems.

Their number is:  1-800-522-0071

I will definitely let you know what happens.  Hopefully the two (insurance co & repair shop) can work quickly to get this mother back her car!