Tonight's story is one of those where it doesn't appear the business was doing anything wrong. It was just one of those stories where the consumers needed someone to keep an eye out for them and look into something that was a concern. And that's what we're here for as well.
The story also brings up the important topic of preplanning your own funeral.
One of the best resources our consumer watch team could find on this is from the Federal Trade Commission. These links will help guide you as you think about preplanning:
This is a brochure for consumers called:
"Paying Final Respects: Your Rights When Buying Funeral Goods & Services"
It has all sorts of information for consumers about a Funeral Rule which requires funeral homes to provide to anyone planning a funeral. It also has a section on: "Preplanning Your Own Funeral." It includes info on who you should consult with when preplanning your funeral. It also has a long list of links to go to for more information and what to do if you have a problem.
This is a link to a brochure called: "Funerals: A Consumer's Guide" It's a long list of things you need to know when planning or preplanning a funeral. It has a checklist of things you will pay for so you can make copies and you can shop around. It also includes a glossary of terms and a boiled down list of things you should do when planning a funeral.... Preplanning for yourself or planning after someone dies.