Consumer Watch: Day At Local Spa Is A Nightmare For Metro Mom

Monday, May 23rd 2011, 5:54 pm
By: News 9

Amanda Taylor, News 9

OKLAHOMA CITY -- Candice Davis loves spending time with her 9-year-old daughter, McKenna. That's why getting manicures for Mother's Day seemed fitting.

"What started out as mother-daughter bonding turned into a total nightmare," Candice Davis said.

Candice believes the nail tech cut McKenna's cuticles without permission, infecting her thumb.

"It felt like burning and then thumping at the same time," McKenna Davis said. "It really hurt."

Candice took her daughter straight to the doctor.

"Oh yes, it really hurt because they had to poke a needle in it," McKenna said. "I was crying the whole time."

But what happened when Candice confronted the owner of American Nail and Spa, really made this mom angry.

"They basically said it was my fault and they didn't believe me," Candice Davis said.

I went to talk to the spa owner to find out what happened. And he agreed to talk with us, but later asked for us to hide his identity. The owner told me the fingernail was already hurt and he said the nails were only polished. The woman who worked on McKenna's nails also told me, off camera, McKenna's thumb was already hurt.

Davis filed complaints with the Better Business Bureau and the Oklahoma State Board of Cosmetology. Executive Director of the OSBC Sherry Lewelling says safety and sanitation issues are common violations at salons.

"They need to use clean tools and implements on every single client. No exceptions," Sherry Lewelling said.

We checked and American Nail and Spa has no priors. The best way for you to have a good experience comes down to communicating.

"Make sure you communicate exactly what you expect and what you want with the service," Lewelling said.

And ask how they sanitize their tools. If you see something that doesn't look right, it's up to you to speak up.

If you want to check out your salon, to see if its received any citations or complaints you can by calling the State Board of Cosmetology at 521.2441. You can also file a complaint on their website.