American Airlines Glitch Still Causing Headaches In OKC


Tuesday, April 16th 2013, 9:08 pm
By: News 9


A computer glitch at one of the world's largest airlines continued to disrupt air travel nationwide as of late Tuesday. The American Airlines dilemma inconvenienced hundreds of travelers in Oklahoma City.

Some travelers who were scheduled to leave Will Rogers World Airport late Tuesday were told they will need to wait until Wednesday morning before they can depart. American Airlines flights scheduled to land in Oklahoma City Tuesday may not arrive until early Wednesday.

4/16/2013 Related Story: American Airlines Reservation System Restored, Flights Still Delayed

"I think they've re-booked us for tomorrow morning, but with our schedules, that's not an option," traveler Jeremy Riley said.

Riley was expecting to be on a plane to Dallas Tuesday, but instead, he was forced to rent a car.

"[It's] pretty irritating," Riley said. "Obviously, a 30-minute flight turned into a four-hour car ride."

Other American Airlines travelers will have plenty of time to get to know Will Rogers World Airport very well. Brenda Rolls' delay means she will stay four hours at the airport.

"[I'll] get some coffee and settle in and make a little work space here at the airport," Rolls said.

Throughout Tuesday, customers arriving at the airport learned American Airlines employees could not look up reservations on their computers. The system malfunction caused American to enforce a national ground stop, which lasted for several hours, according to airport spokesperson Karen Carney.

In Oklahoma City, the ground stop translated to nine significant delays and five cancellations. But, even the flights labeled as "on time" could likely be late, airport officials stressed.

"There's still probably a good chance [on-time flights] are going to arrive somewhat later than their scheduled time," Carney said.

American's reservation system was back up and running by 3:30 p.m. in Oklahoma City, but it was still causing concern long after the system was back in order.

"It's just a little bit frightening to think that their whole system was down," Rolls said. "[I'm] hoping that everything is on track and safe."

American Airlines is waiving change fees and refunding customers for canceled flights following its system failure.