By Amanda Taylor, NEWS 9
An ad from BlueHippo offers no hassles. With more than 1,600 Better Business Bureau complaints, BlueHippo is not upholding their promises.
BlueHippo, a financing company, offers computers and TVs to those with poor credit. Their Web site reads "100 percent guaranteed approval." However, for Jeffrie Robinson, an Oklahoma City-resident, the guaranteed approval did not equal guaranteed satisfaction.
"I do feel defeated," Robinson said. "I feel not smart and probably if my sons had done this, I'd be like, 'What did you do this for? You know not to do something like this!'"
Robinson ordered a computer from BlueHippo in October 2005. He made all the payments which totaled $2,300. He said he has proof to show all the payments are paid and his remaining amount was zero; but BlueHippo still had not sent the computer.
"They kept telling me in the month of June, they said it was an overflow of laptops requested. So I needed to be patient and they would send it to me," Robinson said. "They even said shipping and handling would be taken off."
Robinson is still waiting on that laptop.
Amanda Taylor and the Consumer Watch Team found Robinson is not alone. One check with the Better Business Bureau found BlueHippo has a whopping 1,656 complaints on file. The complaints are primarily for not delivering the products consumers paid for--which leaves the company with a very unsatisfactory rating.
BlueHippo's issues do not stop there. The Federal Trade Commission has received 8,000 pages of complaints and has launched an investigation of the company. Attorney generals from across the country are now investigating BlueHippo. Maryland's attorney general filed suit and BlueHippo agreed to pay back all their Maryland's customers who didn't receive merchandise.
Oklahoma's Attorney General said his office has also received several complaints and discussions are taking place on how to move forward.
The Consumer Watch Team wanted BlueHippo's side, so we gave them a call. If the way they treated us is any indication on how they'll treat you, beware.
We weren't getting the help we needed, so we asked to speak with a supervisor. The operator told us that supervisors don't answer the phones.
"It's just that we're unable to transfer you over to our supervisor. Because our supers will not come to the phone," said a BlueHippo operator.
The operator told us to fax over a request to speak to a supervisor. After two faxes and calling for a week and a half, there was still no response. We also checked on the cost of Robinson's computer. While BlueHippo charged Robinson $2,300, the same computer would have cost $650 if he had bought it directly from Dell.
Robinson hopes his dealings with BlueHippo will help keep you far away from the company. But all may not be lost for him yet, or others in Oklahoma in the same situation. Oklahoma's Attorney General may be able to help. If you have any problems with BlueHippo call the Attorney General's office at 405-521-2029.
If you have a problem Amanda and the Consumer Watch Team can help you with, call our Consumer Watch hot line at 841-9921.
7401 N. Kelley Ave.
Oklahoma City, OK 73111
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