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Consumer Watch

Carpet customers get outside flooring help

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'Tis the season of giving, but a popular businessman isn't in the giving spirit. F.W. Haley, former owner of Haley's Carpet & Flooring, has still not living up to his old debts.

"It's just disgusting," said Debby Hightower, a former customer of Haley's Carpet.

Hightower paid for hard wood floors, but never received the flooring. Jane Huggard is also waiting for Haley to pay for the final installment of carpet his former company should have installed.

"I feel like I was duped," said Jane Huggard.

When Haley sold his carpet and flooring business to a friend, he promised to pay all his old debts. He even admitted responsibility to Amanda Taylor and the Consumer Watch Team at the end of Oct. 2007. 

"I am thoroughly responsible. So if the people will contact me, I'm the one responsible, not the new company," said F.W. Haley.

Haley has not refunded his cheated customers.

But Amanda Taylor and the Consumer Watch Team still got results.

"Amanda will always be one of my favorites," said Hightower.

Hightower is in a much better mood about her floors. She's finally got the flooring she dreamed of from a kind hearted local flooring company who is in the right spirit.

"Not every floor company is some kind of scam," said Glen Denson, co-owner of D & V Enterprises.

For the last 60 years, Denson and his company have been installing floors for Oklahomans. After watching Amanda Taylor's story on the disgruntled carpet customers, Denson decided to help.

"We, ourselves, have been in similar situations with other companies," said Paula Varner, co-owner of D & V Enterprises. "You know they've already spent their money.  They didn't get what they paid for.  It leaves you with a situation-you have to do something.  At any rate the Lord blesses us we have to do something."

D & V Enterprises were not the only ones who were willing and able to help. All American Flooring in Oklahoma City also pitched in to get these women the flooring they paid for.

"It's hard for small businesses to gain credibility.  And when someone does that to the consumer it affects all of us," said Bill Schober, owner of All American Flooring. "So we felt the right thing to do is step up and take care of it."

Schober donated all the flooring and D & V Enterprises donated the time to install the flooring.

"When you called I was shocked.  I couldn't believe it happened that fast," said Debby Hightower to Amanda Taylor.

Both companies helped both Huggard and Hightower receive the flooring they had always wanted.  And Jane Huggard also got the slate entrance way she had wanted.

"I thank God and I thank you," said Huggard.

And since both Huggard and Hightower both used Haley's finance company to pay for their flooring, they could receive their money back as well. Using a finance company gives the same protection as if using a credit card. Both said they will file complaints with the finance company in the hopes of a refund.

If there's something Amanda Taylor and the Consumer Watch team can help you with call
841-9921.

 

Originally Aired: 11-26-07

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