Metro Driver Deals With Ford Door Latch Recall Headache - - Oklahoma City, OK - News, Weather, Video and Sports |


Metro Driver Deals With Ford Door Latch Recall Headache

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Ford Fusion's passenger door stays open because of defect. Ford Fusion's passenger door stays open because of defect.

A faulty door latch caused Ford Motor Company to recall 545,905 vehicle parts in North America.

And a metro woman is one of the drivers dealing with the issue.

Jennifer Bell has been using a rental car until Ford gets her passenger door latch replaced. But she said she's gotten the run around over the last week, and has no clue when that will happen.

Several days ago she received a letter from Ford saying her car was under a recall for its door latch system.

She said after tossing the letter aside, she and her husband went to return home from the gym and her door wouldn't shut.

So she said she called all of the Ford dealers in the Oklahoma City area and they told her that Ford corporate was handling it. And when she finally got ahold of them, they ordered her replacement part and paid for her rental car. But after that, she said their customer service came to a screeching hault.

“I have called them, I have emailed them, I have tweeted at them, I've sent them Facebook messages,” Bell said about her attempts to get a timeframe for the part's arrival.

And what set her off the most, she said was the corporate representative she did eventually get ahold of said it could be several months before the new door latch would arrive in Oklahoma City.

“Obviously, when I hear that a part for my car won't be available until the end of the year I'm like, ‘Well what am I supposed to do?'”

According to the National Highway Traffic Safety Administration, all she can do is wait.

The law allows manufacturers a reasonable amount of time to identify all the owners of recalled vehicles, tell dealers how to repair the defect, distribute the parts and send letters to consumers.

“Hopefully the part is coming sooner rather than later, but I don't know right now,” Bell said.

Even though Ford is covering the cost of her rental, she said she still has to pay $17 per day for insurance on the vehicle.

Until it arrives in Oklahoma City and can be installed, she's tying the door shut and keeping it off the road.

The local Ford dealer's service director she's working with said he thinks the part will be delivered in a few weeks. But since corporate ordered it, there's just no way for him to track it.

Learn more about the Ford recall.

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