Moore Man With Pool Problems Deals With Insurance Headache

A 74-year-old Navy veteran from Moore, who watched his backyard pool pop more than four feet out of the ground after heavy rains, is dealing with another headache. Dean Willeford had his concrete pool installed back in 1986. After several days of rain, the back end of the pool popped more than four feet out of the ground three weeks ago. 

5/11/2015 Related Story: Flooding Causes Metro Man's Pool To Pop Up Out Of The Ground

Friday morning Willeford said an Allstate Insurance adjuster called to tell him Allstate would not be covering his loss, because Dean doesn't have “flood insurance.” Willeford said he's infuriated, because he said his Allstate agent of 30 years, Gerald Jeter, told Dean three years ago that he didn't need flood insurance, because he “doesn't live in a flood zone.” 

News 9 went to Jeter's Oklahoma City office. His assistants told us he wasn't around, and refused to give us a phone number where we could reach him. 

Dean Willeford said he's been paying Allstate nearly $1,000 in premiums each month, and he's been a loyal customer for 40 years. “It's really devastated me right now. I am so mad with this insurance company. I've never been treated like this,” he said. 

He said a contractor told him fixing his pool would cost around $15,000. “If they were the good hands people, I wouldn't be talking to you right now,” Willeford fumed Friday afternoon. 

Oklahoma Insurance Department Spokesperson Kelly Dexter said Mr. Willeford can file a complaint with their office, and they will investigate it.