Consumer Watch: Bethany Auto Shop Takes Years Fixing Car - News9.com - Oklahoma City, OK - News, Weather, Video and Sports |

NEWS: Consumer Watch

Consumer Watch: Bethany Auto Repair Shop Takes Years Fixing Customer's Car

Posted: Updated:
With the car parked outside the shop, Hopkins said there are new problems. With the car parked outside the shop, Hopkins said there are new problems.

Amanda Taylor, News 9

OKLAHOMA CITY -- To Misty Hopkins, her 1995 Acura Legend is something special. The problem is she hasn't driven it in more than two years. She took it to Deville Car Care in July, 2009 to get the engine replaced, paying the owner more than $1200 up front.

Hopkins thought it would take no more than a few months. Now she says the owner has come up several reasons for the delay in receiving the engine, including the spring 2011 Japan tsunami. And now, with the car parked outside the shop, Hopkins said there are new problems.

"I find out the transmission has gone out, my passenger door wouldn't open anymore," Hopkins said. "The struts on the ride side were out. It's sitting out in the sun. The paint is chipping. Someone backed into it and scraped the bumper."

Now paying for a weekly rental car, Hopkins just wants her car back.

"Every week there's an excuse and every week it's, ‘come back next week and I'll have it ready next week,'" Hopkins said.

With another week gone by, Hopkins contacted Consumer Watch.

"Hopefully I can get my car fixed," Hopkins said.

I went to Deville Car Care in Bethany in hopes of making that happen. While waiting for the owner to show, I met another unhappy customer.

John Martin drove all the way from Dallas to check on his daughter's car. Martin said he paid the owner $3000 more than a year ago to replace the engine, and he said he hasn't seen the car since.

I asked the owner, Kenny Van, what the hold-up is on Hopkins's ride.

"I just need to get the car ready for her," Van said. "That's why I rent the car because the motor, it's hard to find the motor for that."

He's referring to paying for her rental car. But Hopkins said those payments stopped a few weeks ago, and why the delay in starting the work?

"Finally when she could get money, she came to me to talk to me about three months ago," Van said.

Van said Hopkins just paid him three months ago, but she showed us a copy of a check she made out to him in 2009.

But Van did promise me her car would be ready by the end of this week. We'll check back. And while we were there, John Martin and the owner were working out plans for him to pick up his finished car.

Before hiring a mechanic, the Better Business Bureau said first get references, and verify if the mechanic is certified to do the work.

Just because you've hired them to fix something before, doesn't mean they're an expert in all car repairs.

And check with reputable groups like the BBB to see if they're in good-standing.

Live Radar

ESP Interactive
  • Consumer Watch

    Need help?  Contact Amanda and the Consumer Watch team.

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thank you for your e-mail. I read every letter, but because of the volume it may take a while for us to get back to you. If we see a way to help, the Consumer Watch Team will contact you. Amanda Taylor, NEWS 9 Anchor/Reporter

  • Reporter's NotebookMore>>

  • Keep Your Computer Running Smoothly

    Keep Your Computer Running Smoothly

    If your computer seems to be running slow, it may be time to "defrag" it.More >>
    If your computer seems to be running slow, it may be time to "defrag" it.More >>
  • Consumer Watch: Gift Card Scam Warning

    Consumer Watch: Gift Card Scam Warning

    The Consumer Watch team has a warning about a Christmas gift scam. The gift cards you're buying for friends and relatives could be worthless.More >>
    The Consumer Watch team has a warning about a Christmas gift scam. The gift cards you're buying for friends and relatives could be worthless.More >>
  • Need Help with Debt?

    Need Help with Debt?

    Wednesday, October 27 2010 10:14 PM EDT2010-10-28 03:14:18 GMT
    If you need help getting out of debt, read on to find a local agency to give you guidance.More >>
    There have been some new rule changes to help consumers should they seek the help of a debt settlement company. If you're in need of help, I suggest going through a non profit agency. They still willMore >>

Helpful Numbers

  • OKC Housing Complaints

    405-232-3247

  • Attorneys General Office Consumer Protection

    405-521-3921

  • Used Motor Vehicle Commission

    405-949-2626

  • New Motor Vehicle Commission

    405-607-8227

  • Better Business Bureau

    405-239-6081

Powered by WorldNow
News 9
7401 N. Kelley Ave.
Oklahoma City, OK 73111
OKLAHOMA CITY'S OWN TM
Oklahoma's Own News9.com is proud to provide Oklahomans with timely and relevant news and information, sharing the stories, pictures and loves of Oklahomans across our great state including Oklahoma City's Own.
All content © Copyright 2000 - 2014, WorldNow and KWTV. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.